Simonmed Imaging - Seriously mismanaged scheduling process...
I had a 9:00 appointment and got a voice message the day before the appointment telling me to arrive 15 minutes early. So now I've been waiting almost an hour.....
This is basically the complaint I sent to them and it sums everything up: My name is #####. I have been a recurrent patient for many years. However, it seems that patient care at your facility has become worse and worse as time passes. First of all, upon getting a...Read more
I didn't like
- Patient carecustomer service
Simonmed Imaging - Nobody answers the phone
I have been trying for days and on hold for as long as 25 minutes just trying to cancel and reschedule an appointment they will likely bill me for a no-show but they never answer their phones. I am now looking for some place else to go
Had a shoulder MRI performed there. Had to lie in an excruciating position for half an hour which I get was probably necessary to get the proper pictures.....I cried through the entire thing. Radiologist irritated when I pushed the bulb during the MRI to communicate...Read more
I had a MRI from Simon Med last year. My portion of the bill was $49.99, which I paid at time of service. About 10 months later I receive a letter from a collections agency telling me to pay up or else! NO information from Simon Med ever suggested the bill wasn't paid....Read more
It's amazing that a company in the health care industry that provides such horrible patient care can even stay in business. I've been to MedWise for the last 4 years. It was a great place with an awesome, caring staff from the front desk to the techs. I didn't want to...Read more
I didn't like
- Customer service
Went in for CT scan - drank the goo in the waiting room. The tech takes me back - and she cannot get a vein. She gets another tech who cannot get a vein. They get a third tech who also cannot get a vein. They leave me in the room laying on the bed for 30 minutes while...Read more
Recently went to the office on 19th ave and glendale im not sure what happened to all the wonderful people they use to have there but whoever is in charge needs to be fired!! Office staff was slow not sure they even knew what they were doing techs were slow and rude...Read more
My primary doctor sent me to get my ultrasound done. I got there and did all my tests. I asked the doctor how long would it take to get my results, she said 3 days. So I waited and waited. I tried to call, the phone just rung no one picked up. I didn't get my results...Read more
Oh my. What a disaster! Tried to schedule appointment on phone. Hold for 25 minutes. Gave up. Went on-line to schedule. No one called me back to confirm or make change. Went to another service and got my appointment. Tried to call SimonMed to cancel appointment after...Read more
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