Anonymous
map-marker Phoenix, Arizona

They just want your money

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This place takes your money and then tell you you have to pay again or prove you paid then when you show them you paid they still tell you that we don't see it on our end that you paid so you still have to paid this place is bs they are about money not your health
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User's recommendation: I will never go there

BRf I

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Verified Reviewer
| map-marker Phoenix, Arizona

Do not use Simon Med

I worked there for a year. The billing practices are disgusting.

The billing department insists that patients pay copays and coinsurance that are covered by the insurance. 80% of prior authorizations were not approved in time for patient scans. Also, the prior authorization team is only able to obtain these prior authorizations by lying about or greatly embellishing their symptoms. Essentially, what are medical secretaries are just adding symptoms that end up as a part of the patients permanent records.

This place needs to be closed down. I can't even begin to imagine how many patients ended up having a bad experience with this place. Also, please note that this is not at one or two offices...

this is ALL OF THEM. D

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Pros:
  • Still waiting to find one
Cons:
  • Bottom of the barrel care

User's recommendation: Never ever go thete. Don't risk your health. Don't risk their financial fraud.

1 comment
Guest

You do realize karma will come after you hard? The fact that you stayed, worked and witnessed all of this, yet it wasn’t an issue till you left, is lost on no one. It is ironic how you detail your immoral behavior by your “observations “ over time as an employee, but only claim moral outrage when there is no longer a paycheck to cash.

Anonymous
map-marker Orlando, Florida

1350 Fairbanks Ave location..

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I had a CT scan done last week approximately 4 or 5 days at the location listed above. I went by to get my results / report & I was spoke to a Hispanic lady who was very rude about me asking for my results. Im very unhappy with her customer service. When Im in severe pain & this is regarding my health
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Janice F Fon
map-marker Emalahleni, Mpumalanga

Over charged and lied to by front desk

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Have been to same location at least 4 times in less than one year. Went January 25, 2024 for simple xray of ankle.

Have always been charged $10.00 for ankle xray. This visit I was changed $63.46. I disputed amount and rude young woman at the desk told me that it was verified with my insurance company and charge would apply to a $100.00 deductible. I advised this woman I had no deductible on my plan, but she was adamant and persisted.

They kept me waiting for quite a long time so I went back to the front desk and inquired. They wanted that stated amount of money. I reluctantly paid it then was told they could not provide me with a paid receipt. When I returned home I called Cigna to vetify that information.

Cigna advised me that no one had called to verify benefits on my plan and I owe. $10.00.

A few days later Simonmed advised me to take it up with their billing dept. I don't even have an account number!!!

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Loss:
$53
Pros:
  • No appointment necessary
Cons:
  • Front office staff

Preferred solution: Price reduction

User's recommendation: Patient beware of fraudulent information

Donnovan Nwd

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Verified Reviewer

Closed early

Google showed closing at 5 pm. After traveling long, reached by 4.20 for an x-ray. Front office said they are closed at 4.30 and asked to come next day. When the time 4.20 was pointed out, she said you have to be here before 4.15.
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Preferred solution: Nothing

User's recommendation: Check on phone

Gagan S Mud

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Verified Reviewer

Fraudulent charges

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The technician did not proceed with the procedure and said there was not enough fluid in the body. Its been almost a year their billing department refuses to remove the charges for something they did not do. No management/supervisor is willing to talk on the phone. Call center operators keep escalating the matter with no result. TEST WAS NOT DONE - THEY CANNOT CHARGE FOR A PROCEDURE THEY DID NOT PERFORM. Be CAREFUL, make sure before you leave get something in writing that procedure was not performed or they will keep billing you FRAUDULENTLY
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Loss:
$600

Preferred solution: Full refund

User's recommendation: Be Extra Cautious

Anonymous
map-marker Scenery Hill, Pennsylvania

They won't leave me alone

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As a business, SimonMed was very good . . . when I lived in Arizona. I have been out of Arizona for over a year now. There are no SimonMed locations near me, yet I have now had to call 5 different times to request they take me out of their system. I continue to get calls and letters telling me I need to make an appointment. Every time I call they say they'll delete my information, yet I still keep getting all this garbage from them. It's very annoying!
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User's recommendation: Be careful sharing your information with them.

Anonymous
map-marker Goodyear, Arizona

Terrible service

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You cannot get an xray scheduled. They will only do walk-ins for xrays.

But that typically means you will have to wait way too long (two hours or more based on my experience) to finally get in. Happened to me again today. I expressed that concern at the front desk, and the gal said not to worry, she would get me in. I promptly received two texts saying I was scheduled...blah, blah.

So I started waiting. Two and a half hours later (the gal looked directly at me every once in a while) I finally looked at the two texts again and saw that each had me scheduled at two different facilities other than the Buckeye location I was at. So I went back to the counter, told the gal I was confused. Turns out she was.

Who are you, she asked.

So we had to start all over. Anway I finally got in, but then they couldn't do the xray because the order was for "the wrong ankle."For x

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User's recommendation: For xrays be ready to wait and wait and....

Anonymous
map-marker Greenville, South Carolina

Refund

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The ran my card twice and it went through twice and they would not refund me my money even though I provided them a copy of my bank statement. They delay and delay and try to avoid having to fix a problem. I have called ~ 8 times in a span of 3 months and am no closer to getting reimbursed money. Horrible service and they are fine with overcharging anyone
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User's recommendation: Don't go

Roberts Bhh
map-marker Phoenix, Arizona

Inept call center reps

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This call center reps SimonMed chooses to employ are useless. The wrong hours are posted on their website for all locations and when I called in to confirm what the correct hours are, three different reps in the call center told different hours which were still wrong. The actual staff are great but the call center is an absolute joke. The 1 star is based on my interactions with the call center and the fact the company website lists the wrong hours.
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User's recommendation: Go into a location instead of calling the posted phone numbers as these only get you to the call center.

Brenda B Wnv

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Verified Reviewer
| map-marker Gilbert, Arizona

Thieves. They will overcharge you and refuse to refund.

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Updated by user Dec 22, 2023

Refused to work with BBB on resolving the issue. Paid cash for procedure.

Ended up with overpayment. They appealed to BC on a procedure they told me was experimental. BC denied. Can’t speak to a manager.

They do nothing but give you the runaround. The BC rep was so...

Original review Dec 07, 2023
Simon Med is horrible. Read the reviews before you decide to go here.

They overcharge you up front and keep your money. I have made several calls to billing and even wrote a letter to the Chief Medical Officer, Dr. Sadegi, with no response. I finally filed a complaint with the BBB stating I am due a refund.

They responded that my account has been removed from patient responsibility and is being appealed with insurance. Insurance processed the claims in totality within 2 weeks of my visit. There is absolutely nothing to appeal. It's a delay tactic.

It's obvious they don't know the difference between a refund and patient responsibility. Forget asking to speak to a supervisor. They are banking on people not looking at their EOBs and matching them up with what was paid on date of service. These people are crooks.

I am a professional coder and biller. I have worked in healthcare my entire life. Trust me...don't go here. If you do, hire someone to track your payments and bills.

They will steal you blind and make every excuse not to refund your money. Zero stars for me.

I have now filed a complaint with my insurance company. BEWARE!!!
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Loss:
$35
Pros:
  • Techs
Cons:
  • Very bad customer service
  • Pay or go home
  • Double charge you and withhold your refund

Preferred solution: Full refund

User's recommendation: Stay away. They refuse to refund overpayments after insurance has paid. No customer service even from the CMO

Miles E Izf

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Verified Reviewer
| map-marker Los Angeles, California

Pissed off at administration IE: FUBAR

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Schedulers don't know what each location offers and schedule mri etc where not available.

Admin has closed busy locations in 55+ retirement areas. Reason given they cant handle the high demand so shut down forcing consumers to travel 30 to 50 miles to locations with lower demand.

Idiots. But its ok says admin. Just go online. Online is incorrect (updates?) PLUS 30% OF OVER 65 DON'T HAVE A PHONE OR COMPUTER so its kinda hard to do.

AND 80% of this group DON'T KNOW HOW TO DO ONLINE .

ADMIN IS CRAZY. RE-OPEN LOCATIONS WHERE CUSTOMERS ARE CLOSE WHERE THEY ARE NOT.

Sorry the high rent Districts are vacant... perhaps REALIZE MEDICARE IS YOUR MAIN MARKET.

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User's recommendation: Go elsewhere

Anonymous
map-marker Scottsdale, Arizona

Double billing

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CUSTOMER BEWARE. Simonmed will collect payment the day of service and then continue to harass you weekly with texts, emails and phone calls stating that your bill was not paid and that money is owed.

Even when you contact them on several occasions and they say oh yes we see your payment sorry for the inconvenience and please disregaurd. The following week more emails text and phoen calls continue. I have even sent the receipt the proof of what was owed via insurance statement and am stillwaiting review.

Are you kidding me what more proof of payment do you need.

I'm not exactly sure if they are trying to inflate there profits to shareholders or what the reason is. But its illegal, its harassment and id bet if any customer double pays based on this they would never receive a refund!

Crooks

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User's recommendation: BEWARE THEY WILL DOUBLE BILL AND HARASS FOR MONTHS ON END AFTER PAYMENT WAS MADE DAY OF IMAGING

Awat B Tho

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Verified Reviewer

Bad customer service

I am a patient. I received a check from them and after several attempt I could not deposit it. I visted the bank, they said the check is not registered. I called customer service about this issue, they cancel my phone call two times. Very bad customer service.
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Preferred solution: Price reduction

Ray C Rtg

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Verified Reviewer
| map-marker Tampa, Florida

Bad service

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Had mri scheduled. Arrived early as suggested. Waited 75 minutes in waiting room, only to be told mri machine would not work they had to reboot system. This happened twice. Ultimately left and selected a different radiology provider. Would avoid altogether
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User's recommendation: Go to another radiology group