My primary doctor sent me to get my ultrasound done. I got there and did all my tests. I asked the doctor how long would it take to get my results, she said 3 days. So I waited and waited. I tried to call, the phone just rung no one picked up. I didn't get my results...Read more
Oh my. What a disaster! Tried to schedule appointment on phone. Hold for 25 minutes. Gave up. Went on-line to schedule. No one called me back to confirm or make change. Went to another service and got my appointment. Tried to call SimonMed to cancel appointment after...Read more
This company kept me waiting 45 minutes to make an appt. When I finally got thru I was told that only ONE HUMAN BEING HAD THE AUTHORITY TO BOOK MY APPT. (One human being in the entire company!) I felt this was bogus. He never called me back after a couple more tries to...Read more
I didn't like
- Customer service
- Wait time
Simonmed Imaging Customer Care Review
My experience was with the 54th and Thunderbird office. HORRIBLE ... Never on time, procedures take longer than you are told, they leave the room for 15 minutes or longer, overbooked, even with an appointment you wait over an hour or more to be seen, rude and incompetent people. GO SOMEWHERE ELSE. ANYWHERE ELSE.
Simonmed Imaging Customer Care Review
This place is horrible as I sit here right now. 30-45 min wait I was told. Now I'm at an hour and 20. Every single person that came before me and after me have been in and out. My back hurts with spams and possible broken tailbone. This is ridiculous.
Diagnostic Imaging Review
First I had to travel 20 miles to the location, when I pulled into the location they call me tell me their a hour behind. But they were actually 2hrs. They never kept me up to date on time and seem to care less that i had to wait. They acted like I was inconvenience them by asking how much longer. Wow this is the 2nd time I had bad consumer service with them.
I had an order from my orthopedic back surgeon to take xrays. I went to the closest location near me at 32nd ave and Peoria. I gave them the order and waited approx 2 hours only to be told by the front desk girl and the radiologist that they didnt have the equipment...Read more
Went for an ultra sound on my carotid arteries of the neck on October 2015.Couple months later received the bill from my insurance company and told me what I would be paying out of pocket. So I paid the bill presuming that it was paid in full. Low and Behold in...Read more
This business had change for bad so much. The personal is cold slow and to do a appointment all I get is music in the phone. The waiting area depriment. I don't trust the place any more cause they look that they don't care for the patients. All I need was a MRI of my...Read more
I had an ultrasound of the breast. On the day of the exam I called to ask cost of procedure , I was told 60 dollars. had the test done and got a bill for 340.. for 2 ultrasounds. I called on this and was told each breast was a separate charge. I had an ultrasound of my...Read more
This is the second time my husband has received service here and will be the last time. We were put on a payment plan the day of procedure and 4 months later so so many screw ups and mistakes after 15 phone calls they still don't have it right. So stressful when I have...Read more
Had a procedure done on March 3, 2016. Was told my portion of the co-pay was $87. I told them to double check, as I thought I had 100% coverage. They told me they did. Could not get the procedure until I paid. Called my insurance and they said 100%, I did not owe...Read more
I have had a problem each time I need to have any type of test done at the Greenfield Mesa office. 1) Doubled billed insurance. Billed me for amount not owed. Had insurance call 4 times to rectify after I was un successful. They almost put me into collections. 2)...Read more
Do you have something to say about Simonmed Imaging? What happened? What can we help you with?