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Elderly mother in severe pain was given a "stat" Simonmed scan order. Simonmed gave us a choice of times from 4:30 to closing (8:00 pm).

We chose the earliest time offered (4:30) and had her there 30 minutes early as asked. At 5:30 they still hadn't called her back and we were told that they were "running behind." We were told the same thing at 6:00pm and at 6:30. They didn't get her in until after 7:00 pm. I found out later that "stat" orders are merely tacked onto the end of the day, after all other patients have been seen.

So the lady that offered us a 4:30 appointment knew that my mother wouldn't be seen until between 7:00 - 8:00 pm.

Why they just didn't say so in the first place and why they continued to lie about being "backed up" is why I will never go there again and why you should not trust your loved ones to such disreputable Simonmed. My mother sat in pain for a needless 3 hours in the waiting room when she could have spent that time more comfortably at home in bed.

Product or Service Mentioned: Simonmed Imaging Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 07, 2017.
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I hope she's OK despite the "medical care".

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