Elderly mother in severe pain was given a "stat" Simonmed scan order. Simonmed gave us a choice of times from 4:30 to closing (8:00 pm).
We chose the earliest time offered (4:30) and had her there 30 minutes early as asked. At 5:30 they still hadn't called her back and we were told that they were "running behind." We were told the same thing at 6:00pm and at 6:30. They didn't get her in until after 7:00 pm. I found out later that "stat" orders are merely tacked onto the end of the day, after all other patients have been seen.
So the lady that offered us a 4:30 appointment knew that my mother wouldn't be seen until between 7:00 - 8:00 pm.
Why they just didn't say so in the first place and why they continued to lie about being "backed up" is why I will never go there again and why you should not trust your loved ones to such disreputable Simonmed. My mother sat in pain for a needless 3 hours in the waiting room when she could have spent that time more comfortably at home in bed.
Product or Service Mentioned: Simonmed Imaging Customer Care.
Reason of review: Poor customer service.