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It's amazing that a company in the health care industry that provides such horrible patient care can even stay in business. I've been to MedWise for the last 4 years. It was a great place with an awesome, caring staff from the front desk to the techs. I didn't want to...
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1.8
I didn't like
  • Customer service
#1095274
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Went in for CT scan - drank the goo in the waiting room. The tech takes me back - and she cannot get a vein. She gets another tech who cannot get a vein. They get a third tech who also cannot get a vein. They leave me in the room laying on the bed for 30 minutes while...
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1.0
#1093400
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Recently went to the office on 19th ave and glendale im not sure what happened to all the wonderful people they use to have there but whoever is in charge needs to be fired!! Office staff was slow not sure they even knew what they were doing techs were slow and rude...
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1.0
#1085017
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Short Review on November 22, 2016

Simonmed Imaging
#959735
I have had a very bad experience with simon med in goodyear az. They lie tell you a price and then bill your insurance under a different persons name that is not in network and charge you extra It happened twice will never go there and any insurance that carrys them will not have my service.
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Simonmed Imaging Customer Care Review

Simonmed Imaging
#946133
My experience was with the 54th and Thunderbird office. HORRIBLE ... Never on time, procedures take longer than you are told, they leave the room for 15 minutes or longer, overbooked, even with an appointment you wait over an hour or more to be seen, rude and incompetent people. GO SOMEWHERE ELSE. ANYWHERE ELSE.
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Simonmed Imaging Customer Care Review

Simonmed Imaging
#912198
This place is horrible as I sit here right now. 30-45 min wait I was told. Now I'm at an hour and 20. Every single person that came before me and after me have been in and out. My back hurts with spams and possible broken tailbone. This is ridiculous.
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Diagnostic Imaging Review

Simonmed Imaging
#613787
1.0
Details
First I had to travel 20 miles to the location, when I pulled into the location they call me tell me their a hour behind. But they were actually 2hrs. They never kept me up to date on time and seem to care less that i had to wait. They acted like I was inconvenience them by asking how much longer. Wow this is the 2nd time I had bad consumer service with them.
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Customer service
Product or Service Quality
Staff
My primary doctor sent me to get my ultrasound done. I got there and did all my tests. I asked the doctor how long would it take to get my results, she said 3 days. So I waited and waited. I tried to call, the phone just rung no one picked up. I didn't get my results...
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Anonymous
Anonymous

I had a horrible experience with simonmed on 54th Avenue and Thunderbird location! I am 41 and got a second mammogram order from my primary care physician and went for my appo...

#1077727
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Oh my. What a disaster! Tried to schedule appointment on phone. Hold for 25 minutes. Gave up. Went on-line to schedule. No one called me back to confirm or make change. Went to another service and got my appointment. Tried to call SimonMed to cancel appointment after...
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#1064475
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This company kept me waiting 45 minutes to make an appt. When I finally got thru I was told that only ONE HUMAN BEING HAD THE AUTHORITY TO BOOK MY APPT. (One human being in the entire company!) I felt this was bogus. He never called me back after a couple more tries to...
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1.0
I didn't like
  • Technicians
  • Wait time
  • Customer service
#1046417
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I had an order from my orthopedic back surgeon to take xrays. I went to the closest location near me at 32nd ave and Peoria. I gave them the order and waited approx 2 hours only to be told by the front desk girl and the radiologist that they didnt have the equipment...
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#1032377
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Went for an ultra sound on my carotid arteries of the neck on October 2015.Couple months later received the bill from my insurance company and told me what I would be paying out of pocket. So I paid the bill presuming that it was paid in full. Low and Behold in...
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#1016678
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This business had change for bad so much. The personal is cold slow and to do a appointment all I get is music in the phone. The waiting area depriment. I don't trust the place any more cause they look that they don't care for the patients. All I need was a MRI of my...
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#963019
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I had an ultrasound of the breast. On the day of the exam I called to ask cost of procedure , I was told 60 dollars. had the test done and got a bill for 340.. for 2 ultrasounds. I called on this and was told each breast was a separate charge. I had an ultrasound of my...
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1.0
#935315
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